Do you install fiberglass pools?
No, don’t let the name fool you. There is nothing cookie cutter about our pools. We build custom gunite pools. Each pool is customized to meet the needs and desires of the customer.
Do you require a deposit?
No, we do not require a deposit.
Why do you provide email estimates instead of just going out and talking with customers?
We value both your time and our time. A swimming pool is a huge investment and construction costs continue to rise. We want you to be informed about the potential cost of a pool rather than take up an hour or more of your time only to find out the cost of a pool is not within your budget at this time. We believe this process leads to transparency and helps our customers budget for their dream pool.
What’s the difference between and estimate an a quote?
An estimate is an unofficial ballpark figure that we provide based on the information you provide to us either through our website or on the phone. A quote is completed after we have met with you and have landed on exactly what you are looking for in your pool project. The quote will be the guaranteed price for your project.
What is a working day?
A working day is the number of days we can work and differs from business days. Weather and changes to the scope of work can impact our ability to work and these are taken into consideration when calculating working days.
How long will it take to get a quote?
We can usually have a quote out within 2 or 3 business days of the appointment, but it can take up to week.
When will you apply for the permits?
Due to the 3 day right to cancel, we must wait 3 business days after you sign the contract to begin any work. In most cases we apply for permits within 3-10 business days of contract signing.
How long before construction will start after permits are issued?
In most cases we start digging your pool within 1-10 working days of permit issuance.
How long will the pool take to build?
In most cases it takes approximately 60 working days from the completion of the dig to pool completion. If you are adding a spa to your project, it can take up to 90 working days from completion of dig to pool/spa completion. Complex projects can take longer.
Can I be charged extra for anything?
If we anticipate any potential extra charges, we try to note those on the quote we provide after we have met with you and taken a look at the property. After you have signed the contract you will not be charged extra for anything unless it is agreed to in writing by both of us.
Do you provide financing?
No, we do not provide our own financing for pools but we are an approved builder with a few lenders and can provide lender contact information upon request.
Are there any rebates offered for the pool equipment you use?
SMUD has historically offered a rebate for Variable Speed Pumps. SMUD determines the amount of the rebate and which pumps qualify for the rebate. In 2018, the pump that we use, Pentair Variable Speed Pump was eligible for a $350 rebate. We recommend that you contact SMUD or visit their website at https://www.smud.org/en/Rebates-and-Savings-Tips/Rebates-for-My-Home/Pool-and-Spa-Rebates for further information about pool equipment rebates.
How much money will I spend each month to use and maintain my pool?
Unfortunately, there are no easy answers to this because there are so many variables and each person’s circumstances will be different. We can say that you will have chemical costs, additional utility costs, water costs and incidental costs (sunscreen, new bathing suits, pool toys…).
What’s the process to get something fixed if it breaks?
If you have any concerns regarding the functionality of your pool, please complete our warranty form available on our website. If the issue is not covered under warranty, we will provide you with options on how to get the repair completed.